Global Task Manager
Overhauled the feature into a streamlined, centralized hub for safety tasks - simplifying the information architecture and utilizing natural language cues, eliminating user confusion, and drastically reducing platform support tickets.
The Enablon platform needed a centralized way for users to track safety-related tasks across multiple EHS modules.
The Global Task Manager (GTM) in Enablon's EHS platform was one of the most confusing features ever delivered, generating significant support tickets in older versions. Users struggled to understand which tasks belonged to them, and found the interface overwhelming. The feature needed a complete redesign to centralize task management while drastically improving usability across all user levels.
Create a centralized hub where users can quickly identify all their platform tasks with clear deadlines and direct links to take action
Establish Seamless Integration: Gravitate to an "app-like" experience within the existing Application Drawer - a consistent placement within the platform's navigation structure
Reduce Cognitive Load: Simplify the interface to eliminate confusion about task ownership and task types
Maintain System Consistency: Use global search and table standards to prevent user expectation gaps elsewhere
Strategic Navigation Placement
I moved GTM into the application drawer, treating it as a standard app rather than prominent core functionality - maintaining design consistency across the platform.
Simplified Information Architecture
I redesigned the layout to display one focused task list per screen, separating open and completed tasks rather than showing multiple views simultaneously. On the interface, the due dates appear in natural language ("due in 2 days") with red badges highlighting overdue items, making urgency immediately clear.
Reduced Cognitive Load
To address confusion around task types, I hid low-value metadata—Manual Sync and Approval Sync sources—within "More" menus. Removing them from the main interface kept focus on actionable tasks.
Platform Consistency
I integrated the platform's default search functionality and avoided introducing non-standard notification patterns. Quick filters show tasks due today, in 2 weeks, and in 30 days.
The redesigned GTM transformed one of the platform's most problematic features into a streamlined task management hub.
By eliminating confusion around task ownership and types, the interface reduced the support burden that had plagued previous versions.
The solution maintained platform-wide design consistency while giving users a clear, centralized view of everything requiring their attention—with direct links to take action exactly where needed.
